Laptop "BitLocker Recovery" Screen on Boot
4.5
The laptop asks for a 48-digit recovery key before it will start Windows.
Symptoms
- Blue recovery screen
- Key required
- Cannot boot
Possible Causes
- BIOS update
- Hardware change
- Motherboard failure
Step-by-Step Fix
1
Find Key in Microsoft Account
Log into account.microsoft.com/devices/recoverykey from another device.
2
Check Printouts/USB
Look for the key where you saved it during initial setup.
3
Reinstall Windows
If the key is lost, the data is gone. You must wipe the drive and start over.
When to See a Technician
BitLocker is "military grade" encryption; without the key, the data is mathematically impossible to recover.
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