Laptop BitLocker recovery key prompt appearing
4.5
The laptop asks for a 48-digit recovery key on every boot.
Symptoms
- Blue screen with key prompt
- Unable to boot
- Looping prompt
Possible Causes
- Hardware change
- BIOS update
- TPM glitch
Step-by-Step Fix
1
Find Your Key
Check account.microsoft.com/devices/recoverykey.
2
Suspend BitLocker
Once in Windows, suspend and resume BitLocker to "refresh" the TPM link.
3
Check BIOS Settings
Ensure no boot order changes were made.
When to See a Technician
A BIOS update often triggers a BitLocker prompt because it changes the "hardware thumbprint" the TPM checks.
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