Laptop BitLocker PIN change failing with error
4.5
A specific error code (e.g., 0x8031002c) appears when changing the PIN.
Symptoms
- Error code
- Process cancels
- PIN stays same
Possible Causes
- TPM error
- Policy conflict
- System corruption
Step-by-Step Fix
1
Clear TPM
Reset the TPM (Warning: Requires recovery key to get back in!).
2
Check Event Viewer
Look for "BitLocker-API" errors.
3
Run SFC
Repair system files.
When to See a Technician
Error 0x8031002c often means the TPM is not responding correctly; a BIOS update or TPM reset may be needed.
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