Laptop BitLocker failing on drive with load/unload retry count limit

4.5

The drive is struggling to move the heads from the park position to the platters.

Symptoms
  • Clicking
  • Slow access
  • Error on wake
Possible Causes
  • Mechanical wear
  • Contamination

Step-by-Step Fix

1

Check SMART Attribute 222

Monitor "Load/Unload Retry Count".

2

Check for Dust

Ensure the laptop environment is clean.

3

Replace Drive

The actuator is failing.

When to See a Technician

Load/unload retries are a sign that the head mechanism is sticking.

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