Internet router unable to export logs
4.5
The feature to save or email logs is failing.
Symptoms
- Download button fails
- Email not sent
- Invalid file generated
Possible Causes
- SMTP settings incorrect
- Browser blocking download
- Pop-up blocker active
Step-by-Step Fix
1
Check SMTP Settings
Ensure the email server, port, and password are correct.
2
Disable Pop-up Blocker
Allow the router IP to open new windows.
3
Save to USB
If the router has a USB port, try saving the logs there.
When to See a Technician
If email fails, check if your email provider requires "App Passwords" for 3rd party devices.
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