Internet router unable to block devices

4.5

The "Block" or "Blacklist" feature is failing to stop devices from connecting.

Symptoms
  • Blocked device still has internet
  • MAC address keeps changing
  • Whitelist mode active
Possible Causes
  • Randomized MAC addresses
  • Incorrect MAC entered
  • Bypass via guest network

Step-by-Step Fix

1

Identify Real MAC

Check the device settings to find its "Hardware MAC" rather than "Private MAC".

2

Use Whitelist Mode

Instead of blocking bad devices, only allow known good ones.

3

Block on Guest Network

Ensure the device isn't connecting to the guest WiFi instead.

When to See a Technician

Modern phones change their MAC address for privacy. Blocking by MAC is becoming less effective.

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