Internet "Packet Loss" (Skipping in Games/Calls)

4.5

Your speed is high, but data is being lost, causing voices to cut out and games to skip.

Symptoms
  • Choppy audio
  • Teleporting in games
  • Slow loading
Possible Causes
  • Bad cable
  • ISP line noise
  • Overloaded router

Step-by-Step Fix

1

Run a Ping Test

Open Command Prompt > "ping google.com -t". Look for "Request timed out".

2

Bypass Your Router

Plug your PC directly into the modem. If loss stops, your router is dying.

3

Check for Line Noise

Call your ISP and ask them to check the "Signal to Noise Ratio" (SNR) on your line.

When to See a Technician

Packet loss is often caused by a physical fault, like a chewed cable or a wet junction box outside.

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