Internet modem losing synchronization
4.5
The modem frequently loses its connection to the ISP network.
Symptoms
- "Sync" or "Online" light flashes
- Internet drops every few minutes
- High latency
Possible Causes
- Poor signal quality
- Faulty splitter
- Line interference
Step-by-Step Fix
1
Remove Splitters
Connect the modem directly to the wall jack to rule out faulty splitters.
2
Check Line Quality
Inspect the cable for kinks, sharp bends, or damage.
3
ISP Signal Refresh
Call your ISP and ask them to reset the signal to your modem.
When to See a Technician
Frequent sync loss is usually a physical line issue outside the home or at the entry point.
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