Facial recognition not recognizing user
4.5
The camera sees you but fails to unlock the device.
Symptoms
- "Face not recognized"
- Camera stays on
- PIN prompt
Possible Causes
- Poor lighting
- Obstructions (mask, glasses)
- Angle too steep
Step-by-Step Fix
1
Improve Lighting
Ensure your face is well-lit and not in deep shadow.
2
Add Alternate Appearance
Set up a second scan while wearing glasses or a different hat.
3
Check for Obstructions
Ensure the IR sensors (not just the camera) are clean and clear.
When to See a Technician
Facial recognition can fail if you are wearing polarized sunglasses that block IR light.
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