Device feature causing data loss
4.5
A feature like "Auto-Save" or "Cloud Sync" is malfunctioning and deleting or overwriting your files.
Symptoms
- Files reverted to old versions
- Empty folders
- Sync conflict errors
Possible Causes
- Clock mismatch
- Server-side error
- Conflicting sync apps
Step-by-Step Fix
1
Check Version History
Use the cloud provider's website to restore previous versions of your files.
2
Disable Sync Temporarily
Stop the sync to prevent further data loss while you investigate.
3
Verify System Time
Ensure your PC clock is accurate; wrong time can cause sync tools to overwrite newer files.
When to See a Technician
Never rely on a single "Auto-Sync" feature as your only backup; always have an offline copy.
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