Cloud unable to remove unauthorized device

4.5

Attempting to sign out or remove a suspicious device from your account fails.

Symptoms
  • Device persists in list
  • "Error removing device"
  • Device still syncing
Possible Causes
  • Interface lag
  • Active session lock
  • Bug

Step-by-Step Fix

1

Change Password

Changing your password usually forces all devices to re-authenticate.

2

Revoke App Access

If the device is using an app, revoke the app's permission.

3

Contact Support

Report the device as stolen/unauthorized to the provider.

When to See a Technician

If a device won't leave, it might be using a persistent API key or OAuth token. Revoke all tokens.

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