Cloud unable to recover locked account
4.5
The recovery process for a locked account fails or is rejected.
Symptoms
- "Recovery Failed"
- Security questions forgotten
- No access to recovery email
Possible Causes
- Insufficient info
- Account permanently disabled
- Verification failed
Step-by-Step Fix
1
Provide More Info
Try the recovery form again from a device you've used before.
2
Check Old Passwords
Providing a previous password can help prove ownership.
3
Contact Human Support
If automated recovery fails, look for a way to talk to a person.
When to See a Technician
Recovery is difficult by design. Without recovery info, you may lose the account permanently.
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