Cloud unable to import data

4.5

Failing to upload or import a data archive from another service.

Symptoms
  • "Invalid Format"
  • Import stuck
  • Files missing after import
Possible Causes
  • Incompatible format
  • File size limit
  • Network timeout

Step-by-Step Fix

1

Check File Format

Ensure the file is in a supported format (e.g., .zip, .csv).

2

Unzip Locally

Try uploading the files individually instead of as one big archive.

3

Check Storage

Ensure your new account has enough space for the import.

When to See a Technician

Importing large amounts of data is best done using a desktop sync client.

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