Cloud unable to collaborate on documents
4.5
Real-time collaboration features are not working with other users.
Symptoms
- Other users' cursors not visible
- Changes don't appear in real-time
- Chat feature missing
Possible Causes
- Offline mode active
- Network firewall blocking WebSockets
- Version mismatch
Step-by-Step Fix
1
Check Online Status
Ensure you are not in "Offline" or "Working Offline" mode.
2
Check Network Firewall
Work networks often block the real-time sync protocols.
3
Refresh Document
Forces a re-sync with the collaboration server.
When to See a Technician
Collaboration requires a constant, low-latency connection. High ping can cause sync lag.
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