Cloud unable to change password
4.5
The password update form returns an error or won't save.
Symptoms
- "Password doesn't meet requirements"
- "Current password incorrect"
- Save button grayed out
Possible Causes
- Weak password
- Password used recently
- Account lock
Step-by-Step Fix
1
Check Requirements
Ensure the new password has the required length, symbols, and numbers.
2
Verify Current Password
Double-check that you are entering your existing password correctly.
3
Try Recovery Method
Use "Forgot Password" to change it via email instead of the settings menu.
When to See a Technician
Many services prevent you from reusing any of your last 5-10 passwords for security.
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