Bluetooth headphones audio cutting out

4.5

The sound stutters or drops completely when moving or in crowded areas.

Symptoms
  • Stuttering audio
  • One earbud drops
  • Static noise
Possible Causes
  • Interference
  • Low battery
  • Outdated firmware

Step-by-Step Fix

1

Reset Connection

Forget the device in Bluetooth settings and pair again.

2

Update Firmware

Use the manufacturer's app to check for headphone updates.

3

Avoid Interference

Move away from WiFi routers or microwaves which use the same 2.4GHz band.

When to See a Technician

True wireless earbuds often have a "Master" earbud; ensure it has a clear line of sight to the phone.

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