Backup Recovery: System image restore failing
4.5
The backup tool cannot find the image or fails during the restore process.
Symptoms
- Image not found
- Error 0x80070002
- Restore stuck at 0%
Possible Causes
- Corrupt backup file
- Drive letter changed
- Incompatible hardware
Step-by-Step Fix
1
Check Drive Connection
Ensure the external drive with the backup is plugged in.
2
Verify Image Integrity
Use built-in tools to check if the backup file is readable.
3
Restore in Safe Mode
Try running the restore from a recovery environment.
When to See a Technician
If the restore fails, you may need to manually extract files from the backup image using a mounting tool.
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