Authentication token expired
4.5
The digital "key" used to keep you logged in has reached its end of life.
Symptoms
- API errors
- App fails to sync
- Forced logout
Possible Causes
- Time-to-live (TTL) reached
- System clock mismatch
- Refresh token failure
Step-by-Step Fix
1
Re-authenticate
Log out manually and log back in to generate a fresh token.
2
Check System Time
Ensure your device time is synced with the internet; tokens fail if the clock is off.
3
Update the App
Old app versions may have bugs in their token refresh logic.
When to See a Technician
Tokens are designed to expire for security; if it happens constantly, the app's "Refresh Token" is likely broken.
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