Application unable to run in background

4.5

The app stops working or syncing as soon as you switch to another window or lock your screen.

Symptoms
  • Sync pauses
  • Downloads fail when minimized
  • No background notifications
Possible Causes
  • Battery optimization
  • OS background limits
  • App settings

Step-by-Step Fix

1

Disable Battery Optimization

In phone settings, set the app to "Unrestricted" or "Don't Optimize".

2

Allow Background Activity

Ensure "Background App Refresh" is enabled for the app in system settings.

3

Check "Keep Alive" Settings

Some apps have an internal setting to "Stay active in notification tray".

When to See a Technician

Mobile OSs (iOS/Android) are very aggressive about killing background apps to save battery.

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